Constituent Service Advisor

Job Title: Constituent Service Advisor

Salary range: $40,000 (Commensurate with Experience)

Location: Upper Darby Township Municipal Building; 100 Garrett Road; Upper Darby, PA 19082

Hours: Full Time, 9am to 4:30pm, Monday through Friday

Start date: TBD

Job Description:

Join the Upper Darby Township Team

Upper Darby Township (UDT) is in the western suburbs of Philadelphia and covers 7.9 square miles in Delaware County. UDT is a First Class Township operating under Home Rule Charter, and is the Commonwealth’s sixth most populous municipality - and the most diverse. Our rich diverse culture and history makes UDT an amazing place to live and work. We pride ourselves on creating an environment where you can enrich your life and others, every day.

All positions and Township employees are important and critical to provide incredible services for an equally incredible, diverse population. Working in Upper Darby is not just work - it is a chance to serve our neighbors and make a difference in our community. We believe in transparency, growth, and giving the residents of Upper Darby the government they deserve. If you have a passion for excellence in service, we hope that you will join us in making our community a great place where we can all learn, live, and grow. 

UDT offers many opportunities for personal and professional development, and the opportunity to make a difference. UDT offers a competitive salary with an excellent benefits package including medical, dental, vision, and life insurances as well as a defined pension benefit and much more.

Position Summary
The Constituent Service Advisor (CSA) provides an optimal level of customer service to ensure that Upper Darby remains a world class provider of municipal services. The CSA responds to a wide variety of community inquiries in person, via email/online, and by phone. This role requires the individual to interact and communicate regularly with a diverse population and respond to a wide range of requests and non-emergency situations for various municipal departments and operations. When contacted by a constituent, they assess the needs, provide information, intake a request or report, and work with the appropriate service or department to address the situation.

How to Apply
Please send resume and cover letter to jobs@upperdarby.org.

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